General Terms and Conditions Ovumex

Quality Policy
Ovumex International ensures high quality Hatching Eggs and Day-old Chicks. To be able to guarantee the quality our customers expect we have set base requirements for our products.

Day-old Chicks

• All hatcheries from where chicks originate are certified by the local veterinary authority
• The age of each chick will not exceed 24 hours at the time of shipment.
• The age of the breeders from where the set eggs originate will be between 28 and 52 weeks.
• The weight of each chick will not be less than 35 grams.

Hatching Eggs

• All breeder farms are certified by the local veterinary authority.
• Each shipment will have an original health certificate issued by the local veterinary authority ensuring the eggs meet the export requirements set by the EU.
• The age of every egg will not exceed 4 days at the time of shipment.
• The weight of each egg will not be below 50 grams or exceed 70 grams
• All eggs should be clean, unwashed, not broken and without cracks, the eggs will be packed on trays in new cardboard export boxes. A rejection rate of up to 1% on arrival at destination is acceptable.
• A vaccination schedule will be provided for each breeder flock the Hatching Eggs originate from.
• Eggs will be transported and/or stored between 16-18 degrees centigrade.
• A hatchability rate of 80% is guaranteed provided the eggs are set within 48 hours of arrival at destination.

Cancellation and alteration of deliveries (schedule)
Any alteration or cancellation of the delivery schedule or any delivery should be announced at least 15 calendar days prior to shipment by airfreight and 7 calendar days prior to shipment by truck.  In case any alteration or cancellation is announced later we cannot guarantee a full refund of prepayments and the buyer will be liable for the incurred cost.

Claims
For any discrepancy in quantity or rejection rate the customer must send a claim in writing within 7 days from the shipment date. The buyer will be compensated for the amount of rejected products exceeding that of the contractually agreed upon amount, in case of a discrepancy in quantity upon delivery the customer will be compensated for the amount missing. To make a claim eligible for compensation the customer must provide sufficient evidence for any discrepancy between the results and the amount contractually agreed upon. In case of a hatchability claim, to be eligible for compensation the customer must set the eggs within 48 hours of arrival at destination and have sent the hatchability results for each shipment within 30 days after each respective shipment. When a hatchability claim is made, we will compare the results to those of the same kind of eggs from different hatcheries to determine if the hatchability result is lower than contractually agreed due to improper handling. We may also send a representative to inspect the hatchery, hatching process and a sample of the unhatched eggs. If there is evidence of improper handling of the goods the customer is not eligible for compensation.

Compensation
You can be compensated through either payment reduction of the owed amount for a future shipment or a refund of the owed amount. The time and method of compensation will be discussed with the customer.